Most Bluetooth mice don’t have their own individual drivers and simply use the default drivers for a Windows Bluetooth/HID compliant device. Now that your email has lit a fire under us, let’s boot up the ole laptop in question and document the troubleshooting steps required to remedy the situation. For months we’ve been meaning to take a moment to troubleshoot an identical problem: we too have a Windows 7 laptop laying around the office that frequently forgets it has a little Bluetooth friend. If ever there was an email to motivate us to get around to fixing a problem with one of our infrequently used laptops, this is it.
Barring that my actual mouse is defective and there’s no fixing it, what can I do to remedy the situation? The mouse in question is very highly reviewed and everyone seems to love it (and I’d love it too if it weren’t for this connectivity issue). I can’t just turn the mouse on and off, I have to full out “re-install it,” if you will. No amount of trouble shooting will fix it, short of outright removing the mouse from the Devices menu and then re-syncing it. What I do have an issue with is that Windows will randomly fail to see the mouse. Don’t get me wrong, the mouse itself is great and I have no issue with it. I bought a Microsoft Bluetooth Notebook Mouse 5000 about six months ago and started using it with my Windows 7 laptop. I’m so annoyed with my mouse I’m about to switch back to a full size corded model. Read on as we troubleshoot a reader’s Windows laptop and help them keep their mouse awake and in communication with their computer. Bluetooth mice are conveniently cordless, but it’s very frustrating when they lose their connection.
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